FAQ's

t Lady’s Luck Lingerie, we’re here to provide you with all the information you need for a smooth shopping experience. Below are some of our most frequently asked questions:

1. What sizes do you offer?

We offer a wide range of sizes to accommodate all body types, including XS to XXL for lingerie and band sizes 30-42 with cup sizes A-G for bras. Our size guide is available on each product page to help you find the perfect fit.

2. Do you ship internationally?

Yes, we offer international shipping! Delivery times typically range from 7-14 business days, depending on the destination. Please note that international orders may be subject to customs fees, which are the responsibility of the customer.

3. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to track the status of your package on our carrier’s website.

4. What is your return policy?

We accept returns and exchanges within 30 days of purchase, provided that the items are unworn, unwashed, and in their original condition with tags attached. For hygiene reasons, we cannot accept returns on panties or bodysuits.

5. How do I know which size to order?

Our size guide is available on each product page to help you measure and select the right size for your body. If you need further assistance, our customer support team is happy to help via email at support@ladyslucklingerie.com.

6. Do you offer discreet packaging?

Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging, so you can shop confidently, knowing your purchase will remain discreet.

7. Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, so please contact us within 24 hours of placing your order if you need to make any changes. Once the order is processed and shipped, we are unable to make modifications or cancellations.

8. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods at checkout. All transactions are encrypted to ensure your privacy and security.

9. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. They make the perfect gift for friends and loved ones and are delivered directly to your email for easy access.

10. How do I care for my lingerie?

To keep your lingerie looking its best, we recommend hand washing in cold water with a gentle detergent and laying it flat to dry. Avoid using bleach, fabric softeners, or tumble drying, as these can damage delicate fabrics.

If you have any further questions, please don’t hesitate to reach out to us at support@ladyslucklingerie.com. We’re here to help!